Privacy Policy
Last Updated: June 18, 2026
Privacy • Trust • Calm Intelligence
LuxHalo Intelligence (“LuxHalo”, “we”, “our”, or “us”) is designed around presence, reflection, and calm technology.
This Privacy Policy explains what information we collect, how we use it, who we share it with, how artificial intelligence services are used within LuxHalo, and the choices available to you regarding your information.
By using LuxHalo, you agree to the practices described in this Privacy Policy.
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Information We Collect
We may collect:
* Name and account information
* Email address
* Authentication credentials
* Profile information
* Journal entries and reflections
* Halo conversations and prompts
* Voice recordings and voice transcripts
* Subscription and billing information
* Device information and diagnostics
* Usage analytics
* Customer support communications
We collect information directly from you, automatically through your use of LuxHalo, and from authentication or payment providers you choose to use.
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How We Use Information
We use information to:
* Provide and maintain LuxHalo services
* Authenticate users
* Support Halo conversations
* Provide Journal functionality
* Enable Voice features
* Deliver Atmosphere experiences
* Process subscriptions and payments
* Improve service quality and reliability
* Provide customer support
* Detect abuse, fraud, and security threats
* Comply with legal obligations
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Artificial Intelligence Processing
LuxHalo uses artificial intelligence services provided by OpenAI to power Halo conversations, journaling assistance, memory features, and voice experiences.
When you use AI-powered features, the following information may be transmitted to OpenAI for processing:
* Messages and prompts you send to Halo
* Conversation history necessary to provide continuity and memory
* Journal content that you choose to share with Halo
* Voice recordings and voice transcripts generated during Voice interactions
This information is transmitted solely to provide AI functionality and generate responses within LuxHalo.
LuxHalo does not sell your AI conversation data.
Users are presented with an AI Processing Consent screen before AI-powered functionality becomes available. AI functionality is only enabled after a user affirmatively grants consent.
Users may withdraw consent at any time through Profile → Privacy → Manage AI Consent. If consent is withdrawn, AI-powered features may become unavailable.
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Halo Conversations and Memory
Conversation history may be stored to provide:
* Continuity between conversations
* Halo Memory functionality
* Personalization features
* Account-based experiences
You should avoid sharing highly sensitive personal information unless necessary for your intended use of the service.
You retain ownership of content you create within LuxHalo.
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Journal Content
Journal entries, reflections, notes, and related content may be stored to support continuity, memory features, and personalized experiences.
You retain ownership of journal content you create within LuxHalo.
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Voice Features
When you choose to use Voice features:
* Microphone access is used only while voice functionality is active.
* Voice recordings may be converted into text transcripts.
* Voice recordings and transcripts may be processed by OpenAI to provide voice-based AI experiences.
* Voice data is processed only for the purpose of delivering requested functionality.
Voice functionality may be disabled at any time through your device settings.
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Subscriptions and Payments
LuxHalo may offer premium subscription services, including LuxHalo Plus.
Subscriptions purchased through Apple are processed by Apple.
Subscriptions purchased through the LuxHalo website may be processed by Stripe.
LuxHalo does not store complete payment card numbers on its own servers.
Payment providers process payment information according to their own privacy policies and security standards.
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Authentication Services
LuxHalo may support authentication through:
* Email and password
* Sign in with Apple
* Google Sign-In
* Other identity providers when available
When you choose a third-party authentication provider, certain account information may be shared according to that provider’s privacy practices.
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Cookies, Analytics, and Device Data
LuxHalo may use:
* Cookies
* Local storage
* Device identifiers
* Analytics tools
* Diagnostic information
These technologies help us:
* Maintain user sessions
* Remember preferences
* Improve reliability
* Understand application usage
* Diagnose technical issues
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Information Sharing
We do not sell personal information.
We may share information with:
* OpenAI, for AI processing services
* Cloud hosting providers
* Authentication providers
* Payment processors
* Analytics providers
* Customer support providers
* Service providers assisting in operation of LuxHalo
* Legal authorities when required by law
All third-party providers are expected to maintain appropriate privacy and security protections.
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Data Retention
We retain information only as long as reasonably necessary to:
* Provide services
* Maintain account functionality
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
* Protect security
When information is no longer required, we may delete, anonymize, or aggregate it.
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Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Your Privacy Rights
Depending on your location, you may have the right to:
* Access your information
* Correct inaccurate information
* Request deletion of information
* Restrict certain processing
* Request data portability
* Withdraw consent
* Object to certain processing activities
Requests may be submitted using the contact information below.
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California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Requests regarding California privacy rights may be submitted using the contact information below.
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Account Deletion
Users may request deletion of their LuxHalo account through available account settings or by contacting support.
Deletion requests may result in permanent removal of:
* Account information
* Journal content
* Conversation history
* Halo Memory data
* Associated account data
Certain information may be retained where required by law, security obligations, or legitimate business purposes.
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Children’s Privacy
LuxHalo is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we learn that personal information has been collected from a child under 13, we will take reasonable steps to remove that information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Material changes may also be communicated through the application.
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Contact Us
LuxHalo Intelligence
Email: support@luxhalo.net
Website: https://luxhalo.net
If you have questions regarding this Privacy Policy, privacy practices, AI processing, data rights requests, or account deletion requests, please contact us at the address above.